Welcome to Artisan Décor Shop! These Terms and Conditions outline the rules and regulations for using our website (housegoodsus.com) and purchasing our handcrafted home décor collections. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian countries and remote areas. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and images, is the exclusive property of Artisan Décor Shop and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our handcrafted items in the following categories:

  • Barware & Wine Tools
  • Collectibles Figurines
  • Drinkware
  • Garden & Flags
  • Home Décor & Sentiments
  • Kitchen & Tableware
  • Photo Frames

However, slight variations may occur due to the artisan nature of our products. Colors may appear differently depending on your monitor settings.

2.2 Personalization Services

Customized or personalized items are final sale and cannot be returned unless damaged during shipping.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by processing your payment and preparing your items. We reserve the right to refuse any order at our discretion.

3.2 Payment Methods

We accept the following payment options:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely, and we do not store your complete payment information.

3.3 Pricing and Taxes

All prices are in US Dollars. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Shipping and Delivery

4.1 Processing Time

Orders are carefully prepared within 1-2 business days. Processing may take longer during peak seasons.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.3 Delivery Responsibilities

Once items leave our facility, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances. Please ensure your shipping address is accurate—we cannot redirect packages once shipped.

5. Returns and Refunds

5.1 Return Policy

We accept returns of most items within 15 days of delivery, provided they are:

  • In original, unused condition
  • In original packaging with all certificates (for collectibles)
  • Not among our non-returnable items (see below)

5.2 Non-Returnable Items

The following cannot be returned:

  • Used Barware & Wine Tools
  • Opened Drinkware sets
  • Personalized Home Décor & Sentiments
  • Used Kitchen & Tableware
  • Collectible figurines missing certificates
  • All custom-made items

5.3 Return Process

  1. Email your return request to [email protected] within 15 days
  2. Wait for our authorization (within 2 business days)
  3. Securely repackage items with original materials
  4. Ship to our Montgomery address using a trackable service

Return shipping costs are the customer’s responsibility.

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable. Please allow 3-10 business days for the refund to appear in your account.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/incorrect item and packaging
  • We’ll arrange a replacement or refund at no additional cost

7. Customer Responsibilities

7.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

7.2 Prohibited Uses

You may not use our products or website:

  • For any unlawful purpose
  • To infringe on our intellectual property
  • To submit false or misleading information
  • To interfere with site operations

8. Limitation of Liability

Artisan Décor Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of Montgomery, Alabama, USA.

10. Policy Changes

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

11. Contact Information

For questions about these Terms and Conditions:

Artisan Décor Shop
4604 Virginia Loop Road
Montgomery, US 36116
Email: [email protected]

Thank you for choosing Artisan Décor Shop. We appreciate the opportunity to bring our handcrafted creations into your home and are committed to your complete satisfaction.