At Artisan Décor Shop, we understand that the journey of our handcrafted pieces doesn’t end when they leave our workshop. That’s why we’ve crafted shipping and return policies with the same care and attention to detail that our artisans put into every creation.

Shipping Information

Order Processing

Each order is carefully prepared by our team with:

  • Processing Time: 1-2 business days
  • Shipping Options:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
    • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipment)

Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak seasons or due to customs processing.

Our Return Policy

While we hope every piece exceeds your expectations, we offer a straightforward return process for most items within 15 days of delivery. All items must be in their original condition – unused, undamaged, and in original packaging.

Non-Returnable Items

Due to their delicate nature and artisan craftsmanship, the following cannot be returned:

  • Barware & Wine Tools with signs of use
  • Opened Drinkware sets
  • Personalized Home Décor & Sentiments
  • Used Kitchen & Tableware
  • Collectible figurines missing their certificate of authenticity
  • All custom-made items

Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order using our template below.
  2. Wait for Authorization: Our customer care team will respond within 2 business days with return instructions.
  3. Package Your Item: Securely repackage using original materials, including all certificates for collectibles.
  4. Ship Your Return: Send to our Montgomery address using a trackable service. Return shipping costs are the customer’s responsibility.

Exchange Process

For exchanges of equal value:

  • Follow the same process as returns
  • Specify your desired replacement item in your return request
  • We’ll ship your new item once we receive and inspect the original

Refund Information

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Original shipping fees are non-refundable
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Artisan Décor Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for (specify item if exchanging)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost

For any questions about our shipping or returns policy, please contact our customer care team. We’re committed to ensuring your complete satisfaction with our artisan-crafted home décor collections.

The Artisan Décor Shop Team
4604 Virginia Loop Road
Montgomery, US 36116