FAQ

We specialize in carefully curated home accents and gifts including:

• Barware & Wine Tools for elegant entertaining
• Collectible Figurines to commemorate special moments
• Artisan Drinkware for everyday beauty
• Garden & Flags to enhance outdoor spaces
• Thoughtful Home Décor & Sentiments
• Kitchen & Tableware collections
• Photo Frames to display precious memories

Yes! We carefully select each piece in our collection for its artisanal quality and thoughtful design. Many items are handcrafted by skilled artisans who pay exceptional attention to detail.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and enjoy faster checkout in the future.

We begin processing orders quickly (within 1-2 business days) to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if processing hasn’t begun.

We offer two shipping methods:

• Standard Shipping ($12.95 USD): Via DHL Express or FedEx International, delivering in 10-15 business days after processing (1-2 business days). Ideal for time-sensitive purchases like Barware or Kitchen items.
• Free Standard Shipping: For orders over $50 USD via EMS, delivering in 15-25 business days. Perfect for Collectible Figurines or Photo Frames that don’t require immediate delivery.

Yes! We ship worldwide, excluding some Asian and remote regions. All international packages are carefully prepared with reinforced protective materials and our signature gift-ready presentation.

Every item is packaged with:

• Reinforced protective materials
• Our signature gift-ready presentation
• Detailed care instructions

We treat each package with the same care we’d want for our own treasured items.

We want you to love every piece as much as we do. If anything isn’t perfect, you have 15 days from delivery to initiate a return. Items must be in original, unused condition with all packaging materials.

Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns you may have.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

We’d love to hear from you! Please email our customer care team at [email protected] for any questions or concerns. Our physical address is:

Artisan Décor Shop
4604 Virginia Loop Road
Montgomery, US 36116